Frequently asked questions

No referral is required. You can register directly with Canada House Clinics online, by phone, or in person at any of our locations. Our team will confirm your eligibility and book your first appointment.

Yes — registration is completely free. There is no cost to register as a patient, attend your initial Cannabis Therapy Educator appointment, or meet with a prescribing physician.

You can register online through the Canada House patient portal, call us at 1-844-852-0020, or walk in to any of our 12 clinic locations. Once registered, our team books your appointments and guides you through each step.

We support patients with a wide range of conditions including chronic pain, PTSD, anxiety, depression, migraines, ADHD, arthritis, insomnia, multiple sclerosis, cancer symptom management, HIV/AIDS symptoms, and fibromyalgia. Our physicians assess your individual health history to determine whether medical cannabis is appropriate for you.

Your first appointment is a Cannabis Therapy Educator (CTE) session lasting approximately 30 minutes. The CTE gathers your health information, provides an overview of cannabis therapy, helps you understand the difference between THC and CBD, and guides you in selecting a Licensed Producer that suits your needs.

The physician appointment is typically about 10 minutes. The prescribing healthcare practitioner reviews your health history, determines your dosage requirements and the duration of your prescription, and issues your medical document if cannabis is appropriate for you.

Yes. Canada House offers remote video appointments at no additional cost. Virtual appointments are available in every province except Québec and can be conducted from your home or a nearby Canada House location.

Once your physician issues your prescription, Canada House faxes your Medical Document and Licensed Producer registration directly to your chosen LP. Allow 5–7 business days for the producer to process your registration. They will then contact you by email or phone, and you can place orders online or by telephone. Shipments are delivered by priority mail in completely discreet packaging.

Yes. Your Cannabis Therapy Educator will walk you through the available Licensed Producers (LPs) and help you find one that matches your preferences and needs. You are free to change producers at any time — simply contact our team and we will update your documentation.

Your chosen Licensed Producer has dedicated service representatives who can walk you through the ordering process. You can also reach Canada House staff at 1-844-852-0020 or info@canadahouseclinics.ca for guidance.

Canada House administrators contact you approximately one month before your prescription expires to schedule a renewal appointment. This ensures you have uninterrupted access to your medication without any gap in coverage.

Yes. Canada House partners with Abba Medix, a Licensed Producer focused specifically on serving Canadian veterans.

An increasing number of Canadian insurers now offer medical cannabis coverage through extended health benefits plans. Health Spending Accounts (HSAs) within many benefits plans can generally be used for medical cannabis expenses. Contact your HR department or plan administrator to confirm your specific coverage. Note that direct billing to insurance is not currently available — you pay the LP and submit for reimbursement.

First, confirm coverage with your HR department or plan administrator. Then complete your insurer's reimbursement form along with your prescription and receipts from your Health Canada-approved Licensed Producer, and submit the documentation to your insurance provider.

Yes. Medical cannabis expenses that are not covered by group plans or HSAs can be claimed as a medical expense on your Canadian tax return, provided you have medical authorization and purchased from a Health Canada-approved Licensed Producer.

Yes. VAC provides coverage for medical cannabis for eligible Veterans. Canada House has extensive experience navigating VAC paperwork and works directly with your chosen Licensed Producer to submit documentation on your behalf. Visit our Veterans page for full details on VAC coverage and paperwork assistance.

THC (tetrahydrocannabinol) is the primary psychoactive compound in cannabis. It interacts with CB1 receptors in the brain and is commonly used for pain control and mood. CBD (cannabidiol) is non-psychoactive, works on the peripheral nervous system and immune regulation, and is used for pain, inflammation, and anxiety. CBD can also reduce the psychoactive effects of THC. Your treatment plan will be tailored to the balance of cannabinoids that best addresses your conditions.

All medical cannabis dispensed through Canada House comes from Health Canada-approved Licensed Producers, ensuring consistent quality and safety standards. As with any medication, cannabis is not suitable for everyone — it is generally not recommended during pregnancy, breastfeeding, or for individuals with serious cardiovascular, respiratory, or psychiatric conditions. Any side effects are typically temporary. Your physician will assess your full health history before issuing a prescription.